Swift SOS Knowledge Base (SecOps - Web)

📘 Getting Started

What is Swift SOS?

How Do I Set Up Swift SOS for My Organization?

System Requirements

🚨 Incident Management

Internal Incidents

• Go to Internal Incident tile located on the left of the screen

• Provide information:
  

• Title (e.g. "Water Leak – Ground Floor")
  

• Incident Type (select or add from Settings)
  

• Description (import a template to populate this quickly)
  

• (Optional) Choose a Threat Level (can be updated during an incident)

• (Optional) add Media (images, video, audio, documents)

• Choose affected Areas
  

• Buildings, floors
  

• Geolocation zones via map tools
  

• Choose whether to Inform all personnel in the incident areas (can be automated via Settings)
  

• (Optional) Include additional Groups or Individuals to be notified

• Exclude by (Do Not Disturb, Holiday settings)

• Save to notify users

Active Incidents

• Visible when at least one incident is live
• Shows: Title, Type, Created By, Status (Pending/Active), Subscribed Users
• Click Actions to:
  • View full details
  • Communicate via SMS, Voice, Email, Chat
  • Stop incident

Asset Management (During Incidents)

• Track reported assets (lost, damaged, etc.)
• Each asset includes case number, reporter name, resolution date, comments

🧭 Follow My Journey

• Real-time journey tracking tool for employees
• Employees request journeys via mobile app (includes destination, duration)
• Options:
  • Auto-approve (enabled by Admin)
  • SOC Approval (Pending state)
• Monitored via dashboard map + chat
• Alerts for missed check-ins, disconnects, deviations
• All journeys are logged for audit

🏢 Building & Personnel Management

View Managed Buildings

• View and edit all company buildings
• Add new buildings with:
  • Name, address, zipcode, city, country
  • Upload image (optional)
• Define geofences using polygon tool on map
• Add service contacts (emergency numbers, utility providers)
• Add building floors with floor maps

Building Admins

• Assigned via dashboard
• Manage building alerts, geofencing, floor plans, and emergency contacts

Manage Personnel

• Create employee groups
• Add/remove employees via Settings
• Upload CSV to bulk add/delete

🛠 Messaging & Polling

Message Types

• Voice, SMS, Email, App Notification, Slack/WhatsApp, Swift Chat

Sending Options

• Send Now, Send Later, Set Cadence
• Cadence includes title, interval, message threshold

Polling Questions

• Text: Freeform responses
• Radio: Single-select answers (e.g., "Do you need assistance?")
• Checkbox: Multi-select options
• Actions: Link response to new or existing incident

🆘 Panic Alarm

• Displays active panic alerts from mobile app
• Shows: Name, Email, Employee Code, Alarm Type (Normal or Reverse PIN)
• Reverse PIN: Triggers silent secondary alert while canceling visible one
• SOC can view map, communicate via Swift Chat
• Stop alert using admin PIN (Reverse triggers hidden alarm)

✅ Check-In Feature

• Schedule regular employee check-ins
• If missed, viewer is alerted
• Viewer is notified (15-min delay possible)
• Check-in window = 10 minutes before/after scheduled time
• Missed check-ins require late reason
• Dashboard shows:
  • Green: Confirmed
  • Amber: Late
  • Red: Missed
  • Blue: Upcoming
• Groups can be saved/edited

🧩 Organization Structure

Departments

• Used for incident groupings and targeted communications
• Can be added/edited/deleted

Designations

• Specific roles (e.g., HR Manager, IT Support)
• Used for filtering and communication

✉️ Email Templates

• Pre-saved templates for fast incident messaging
• Template Types define purpose (e.g., Emergency Notification, System Alert)
• Templates appear in incident history
• Can be edited or deleted

🔐 Security Operations

• SOC dashboard shows real-time incident and journey activity
• Can enable Auto-Accept for journey requests
• Use simplified interface to prioritize critical responses

📥 Contact & Support

For any queries not covered here: - 📧 Email: support@swiftsos.com
- 💬 WhatsApp: Contact the support group

This Knowledge Base is updated regularly to reflect the latest features and best practices.